Account Deletion

Request deletion by email

Email a deletion request. Send the message to support@safewaygames.com with the app name and the account email or player ID, if available. Include the platform and tell us if it is a guest account or you can no longer sign in. Keep passwords, one-time codes and full payment-card details out of the request.

You can request deletion from this page after uninstalling the app. Send the draft from your email app to submit it. If you are requesting deletion of certain data without closing the account, describe the data in your message.

Request deletion in the app

In versions that offer account deletion in Settings, open Settings to start a request. In Wanderpatch: Tiny Worlds, choose Account and private backups, then Delete account. In Patch Panic!, look for Request account deletion under Privacy & Support. The app may ask you to confirm the request. Use the email option if you cannot access the app or sign in.

What happens after a request

We may ask for information needed to verify that the account belongs to you. After verification, support can confirm what can be deleted, what may be retained and the expected timing for the app you use. An in-app or email request begins the process.

Permanent deletion can remove your account profile, cloud saves, progress and account-linked benefits where those features are offered. Your Apple or Google Play account and the purchase records the store manages are handled separately by the store. See the app’s disclosure in our Privacy Policy for the treatment of Safeway Games data after account deletion.

Subscriptions and purchases

If you have a recurring subscription, cancel it in the Apple App Store or Google Play account where you purchased it to stop future billing. Review any remaining benefits or entitlements before requesting deletion. Contact support@safewaygames.com if you need help identifying where you subscribed.